Privacy Policy for Cyanodoc Health Application

  1. Privacy Policy

    We have the highest regard for your privacy and personal information and realize that the success of our services depends on the trust that you have in the way we handle your personal information. By entrusting us with your information, we would like to assure you of our commitment to keep such information private. We have taken considerable steps to protect the confidentiality, security and integrity of this information. We encourage you to review the following information carefully.

    This Privacy Policy applies to your use of the Cyanodoc mobile application (the “Apps”), the software and applications of the brand names ‘Cyanodoc’, ‘Cyanodoc Health and the related website located at www.cyanodoc.com and www.qubiseed.com  (including the mobile-optimized versions of such website, the “Site”) owned by Qubiseed Technologies Limited Liability Partnership (“us”, “we”, or “Company”, which also includes its affiliates). The Apps and the Site are referred to together as the “Service”. ‘You’ refers to any user of the Service, including individuals who use the Services offered by the Company.

    This privacy policy ("Privacy Policy") explains how we collect, use, share, disclose and protect Personal information about the Users of the Services, including the Practitioners (as defined in the Terms of Use, which may be accessed via the following web link https://www.cyanodoc.com/health/privacy and https://www.cyanodoc.com/health/terms   (the “Terms of Use”), the End-Users (as defined in the Terms of Use), and the visitors of Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.

    This policy sets out our commitments and explains the rights that you have with respect to your personal information. If you do not agree to the terms of this Privacy Policy, please do not use the Service.


    BY USING THE SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE PRIVACY POLICY. YOU HEREBY CONSENT TO OUR COLLECTION, USE AND SHARING, DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO OUR COLLECTION, USE AND DISCLOSURE OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

  2. WHY THIS PRIVACY POLICY?
  3. This Privacy Policy is published in compliance with, inter alia:

    1. Section 43A of the Information Technology Act, 2000;
    2. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);
    3. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

    This Privacy Policy states the following:

    1. The type of information collected from the Users, including Personal Information (as defined later) and Sensitive Personal Data or Information (as defined later) relating to an individual;
    2. The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and
    3. How and to whom the Company will disclose such information.
  4. COLLECTION OF PERSONAL INFORMATION
  5. Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by the Company. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

    1. contact data (such as your email address and phone number);
    2. demographic data (such as your gender, your date of birth and your pin code);
    3. data regarding your usage of the services and history of the appointments made by or with you through the use of Services;
    4. other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters.

    The information collected from you by the Company may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.

    “Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.

    The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:

    1. passwords;
    2. financial information such as bank accounts, credit and debit card details or other payment instrument details;
    3. physical, physiological and mental health condition;
    4. sexual orientation;
    5. medical records and history;
    6. biometric information;
    7. information received by body corporate under lawful contract or otherwise;
    8. visitor details as provided at the time of registration or thereafter; and
    9. call data records.

    The Company will be free to use, collect and disclose information that is freely available in the public domain without your consent.

  6. PRIVACY STATEMENTS

  7. 3.1 ALL USERS NOTE:

    This section applies to all users.

    3.1.1 Accordingly, a condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the Services provided by the Company immediately.

    3.1.2 All the information provided to the Company by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that the Company may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (d) for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice, (e) debugging customer support related issues. The Company also reserves the right to use information provided by or about the End-User for the following purposes:

          1. Publishing such information on the Website.
          2. Contacting End-Users for offering new products or services.
          3. Contacting End-Users for taking product and Service feedback.
          4. Analyzing software usage patterns for improving product design and utility.
          5. Analyzing anonymized practice information for commercial use.

    If you have voluntarily provided your Personal Information to Cyanodoc for any of the purposes stated above, you hereby consent to such collection and use of such information by the Company. However, the Company shall not contact You on Your telephone number(s) for any purpose including those mentioned in this subsection 4.1(iii), if such telephone number is registered with the Do Not Call registry (“DNC Registry”) under the PDPA without your express, clear and unambiguous written consent.

    3.1.3 Collection, use and disclosure of information which has been designated as Personal Information or Sensitive Personal Data or Information’ under the SPI Rules requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such use, collection and disclosure as required under applicable law.

    3.1.4 The Company does not control or endorse the content, messages or information found in any Services and, therefore, the Company specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against the Company relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against the Company relating to the same.

    3.1.5 You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through support@cyanodoc.com. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or the Company has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, the Company may, at its sole discretion, discontinue the provision of the Services to you. There may be circumstances where the Company will not correct, delete or update your Personal Data, including (a) where the Personal Data is opinion data that is kept solely for evaluative purpose; and (b) the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.

    3.1.6 If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through support@cyanodoc.com. We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes. Please note that your withdrawal of consent, or cancellation of account may result in the Company being unable to provide you with its Services or to terminate any existing relationship the Company may have with you.

    3.1.7 If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at support@cyanodoc.com.

    3.1.8 Due to the communications standards on the Internet, when a User or the End-User or anyone who visits the Website, the Company automatically receives the URL of the site from which anyone visits. The Company also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyse overall trends to help the Company improve its Service. The linkage between User’s IP address and User’s personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, the Company may share and/or disclose some of the aggregate findings (not the specific data) in anonymised form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.

    3.1.9 The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by the Company and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, the Company may allow authorized third parties to place or recognize a unique cookie on the User’s browser. The cookies however, do not store any Personal Information of the User. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Website, but the Website may be limited in the use of some of the features.

    3.1.10 In order to have access to all the features and benefits on our Website, a User must first create an account on our Website. To create an account, a User is required to provide the following information, which such User recognizes and expressly acknowledges is Personal Information allowing others, including the Company, to identify the User: name, User ID, email address, country, ZIP/postal code, age, phone number, password chosen by the User and valid financial account information. Other information requested on the registration page, including the ability to receive promotional offers from the Company, is optional. The Company may, in future, include other optional requests for information from the User to help the Company to customize the Website to deliver personalized information to the User.

    3.1.11 This Privacy Policy applies to Services that are owned and operated by the Company. The Company does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which the Company is not responsible or liable. Accordingly, the Company does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does the Company guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by the Company of the website, the website's provider, or the information on the website. If you decide to visit a third party website linked to the Website, you do this entirely at your own risk. The Company encourages the User to read the privacy policies of that website.

    3.1.12 The Company does not collect information about the visitors of the Website from other sources, such as public records or bodies, or private organisations, save and except for the purposes of registration of the Users (the collection, use, storage and disclosure of which each End User must agree to under the Terms of Use in order for the Company to effectively render the Services).

    3.1.13 The Company maintains a strict "No-Spam" policy, which means that it does not intend to sell, rent or otherwise give your email address to a third party without your consent.

    3.1.14 The Company has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, the Company shall not be held liable for any loss whatsoever incurred by the User.

    3.1.15 The Company implements reasonable security practices and procedures and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of our business.

    3.1.16 The Company takes your right to privacy very seriously and other than as specifically stated in this Privacy Policy, will only disclose your Personal Information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when the Company, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.


    3.2 PRACTITIONERS NOTE:

    This section applies to all Practitioners.

    3.2.1 As part of the registration as well as the application creation and submission process that is available to Practitioners on Cyanodoc, certain information, including Personal Information or Sensitive Personal Data or Information is collected from Practitioners.

    3.2.2 All statements in this Privacy Policy apply to all Practitioners, and all Practitioners are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to the Company, failing which they are required to leave the Services, including the Website / app immediately.

    3.2.3 Practitioners’ personally identifiable information, which they choose to provide to the Company, is used to help the Practitioners describe and identify themselves. You will be the owner of your information and you consent to the Company collecting, using, processing and/or disclosing this information for the purposes hereinafter stated. The Company may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. The Company also reserves the right to use information provided by or about the Practitioner for the following purposes:

    1. Publishing such information on the Website / App.
    2. Contacting Practitioners for offering new products or services subject to the telephone number registered with the DNC Registry.
    3. Contacting Practitioners for taking product feedback.
    4. Analyzing software usage patterns for improving product design and utility.
    5. Analyzing anonymized practice information including financial, and inventory information for commercial use.

    3.2.4 The Company automatically enables the listing of Practitioners’ information on its apps for every ‘Doctor’ or ‘Clinic’ added to a Practice using its software. The Practitioner information listed on our Webapp is displayed when End-Users search for doctors on app, and the Practitioner information listed on app is used by End-Users to request for doctor appointments. Any personally identifiable information of the Practitioners listed on the Website is not generated by the Company and is provided to the Company by Practitioners who wish to enlist themselves on the Website, or is collected by the Company from the public domain. The Company displays such information on its Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information. As such, we strongly encourage Practitioners to check the accuracy and completeness of their information from time to time, and inform us immediately of any discrepancies, changes or updates to such information. The Company will, however, take reasonable steps to ensure the accuracy and completeness of this information.

    3.2.5 The Company may also display information for Practitioners who have not signed up or registered for the Services, provided that the Practitioners have consented to the Company collecting, processing and/or disclosing their information on the app. Such Practitioners are verified by the Company or its associates, and the Company makes every effort to capture accurate information for such Practitioners. However, the Company does not undertake any liability for any incorrect or incomplete information appearing on the app for such Practitioners.

    3.3 END-USERS NOTE:

    This section applies to all End-Users.

    3.3.1 As part of the registration/application creation and submission process that is available to End-Users on this app or site, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the End-Users.

    3.3.2 All the statements in this Privacy Policy apply to all End-Users, and all End-Users are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to the Company, failing which they are required to leave the app or site immediately.

    3.3.3 If you have inadvertently submitted any such information to the Company prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, processed, stored, used or disclosed, then you may access, modify and delete such information by using options provided on the site. In addition, you can, by sending an email to support@cyanodoc.com, inquire whether the Company is in possession of your personal data, and you may also require the Company to delete and destroy all such information.

    3.3.4 End-Users’ personally identifiable information, which they choose to provide on the app or site is used to help the End-Users describe/identify themselves. Other information that does not personally identify the End-Users as an individual, is collected by the Company from End-Users (such as, patterns of utilization described above) and is exclusively owned by the Company. The Company may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. In particular, the Company reserves with it the right to use anonymized End-User demographics information and anonymized End-User health information for the following purposes:

    1. Analyzing software usage patterns for improving product design and utility.
    2. Analyzing such information for research and development of new technologies.
    3. Using analysis of such information in other commercial product offerings of the Company.
    4. Sharing analysis of such information with third parties for commercial use.

    3.3.5 The Company will communicate with the End-Users through email, phone and notices posted on the site or through other means available through the service, including text and other forms of messaging. The End-Users can change their e-mail and contact preferences at any time by logging into their "Account" and changing the account settings.

    3.3.6 At times, the Company conducts a User survey to collect information about End-Users' preferences. These surveys are optional and if End-Users choose to respond, their responses will be kept anonymous. Similarly, the Company may offer contests to qualifying End-Users in which we ask for contact and demographic information such as name, email address and mailing address. The demographic information that the Company collects in the registration process and through surveys is used to help the Company improve its Services to meet the needs and preferences of End-Users.

    3.3.7 All Company employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every End-Users’ Personal Information or Sensitive Personal Data and Information. The Company has put in place procedures and technologies as per good industry practices and in accordance with the applicable laws, to maintain security of all personal data from the point of collection to the point of destruction. Any third-party data processor to which the Company transfers Personal Data shall have to agree to comply with those procedures and policies, or put in place adequate measures on their own.

    3.3.8 The Company may also disclose or transfer End-Users’ personal and other information provided by a User, to a third party as part of reorganization or a sale of the assets of the corporate division or Company. Any third party to which the Company transfers or sells its assets to will have the right to continue to use the personal and other information that End-Users provide to us, in accordance with the Terms of Use

  8. CONFIDENTIALITY AND SECURITY

  9. 4.1 Your Personal Information is maintained by the Company in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. The Company takes all necessary precautions to protect your personal information both online and offline, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of our business.

    4.2 No administrator will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the app or site when finished. The Company does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify us by sending an email to support@cyanodoc.com. You shall be liable to indemnify the Company due to any loss suffered by it due to such unauthorized use of your account and password.

    4.3 The Company makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis.

    4.4 Part of the functionality of Cyanodoc is assisting doctors to maintain and organise such information. The Company may, therefore, retain and submit all such records to the appropriate authorities, or to doctors who request access to such information.

    4.5 Part of the functionality of the Company is assisting the patients to access information relating to them. The Company may, therefore, retain and submit all such records to the relevant patients, or to their doctors.

    4.6 Notwithstanding the above, the Company is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, we shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of the Company including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

  10. CHANGE TO PRIVACY POLICY
  11. The Company may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way the Company treats User’s personally identifiable information, or in the Privacy Policy itself, we will display a notice on the app or site or send Users an email, as provided for above, so that you may review the changed terms prior to continuing to use the Services. As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact support@cyanodoc.com to deactivate your account. Unless stated otherwise, the Company’s current Privacy Policy applies to all information that the Company has about you and your account.

    If a User uses the Services or accesses the app or site after a notice of changes has been sent to such User or published on the app or site, such User hereby provides his/her/its consent to the changed terms.

  12. CHILDREN'S AND MINOR'S PRIVACY
  13. Our Service is intended for use by persons 18 years of age and older. Under no circumstances should the Service be used by children under 16 years of age, and we will not knowingly collect Personal Information from any person we know to be in this age group. If you discover that your child has been using the Service without your consent, or that someone has been using the Service for or on behalf of your child without your consent, please contact us by sending an email to support@cyanodoc.com and we will take reasonable steps to delete the child’s information from our active databases. The Company reserves the right to check its user base from time to time and remove users whom the Company has grounds to believe they are in fact minors, including without limitation, restricting those user accounts, or deleting them, as we may deem appropriate.

  14. CONSENT TO THIS POLICY
  15. You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your (i) assent to this Privacy Policy, and (ii) consent to the Company for using, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the App or site and use of the Services is subject to this Privacy Policy and the Terms of Use.

  16. ADDRESS FOR PRIVACY QUESTIONS
  17. Should you have questions about this Privacy Policy or the Company's information collection, use and disclosure practices, you may contact, the Data Protection Officer appointed by the Company in accordance with the provisions of PDPA. We will use reasonable efforts to respond promptly to any requests, questions or concerns, which you may have regarding our use of your personal information. If you have any grievance with respect to our use of your information, you may communicate such grievance to the Data Protection Officer:
    Name: Mr. Navin Gurudas Khandeparkar, Qubiseed Technologies Limited Liability Partnership,
    3rd Floor, Vrindavan Apartments, Khadpaband, Ponda, North Goa, India - 403401
    Email: support@cyanodoc.com

T-1, Vrindavan Apartments, Khadpaband, Ponda, Goa, India. 403401